Returns, Refunds, & Exchanges Policy
Returns, Refunds and Exchanges Policy
Standard Accessories offers a 100% customer satisfaction guarantee with all orders.
If you have any issues with your order, please contact us at StandardAccessoriesOfficial@gmail.com, or toll-free at 1-(888) 561-8766.
To initiate a return, please ensure that your item is in the same condition that you received it, with original packaging. Should your ordered item(s) be damaged or unsatisfactory, we will replace them or initiate a return.
How to Return an Item:
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
- Your must return the item within 15 days of your purchase.
- Please email StandardAccessoriesOfficial@gmail.com to request a refund and we will assign you a tracking number.
Mail your returned item to:
Standard Accessories
2335 E. Colorado Blvd. Ste #115 #343
Pasadena, CA 91107
- You will be responsible for paying for your own shipping costs for returning your item. Include in your package a signed letter stating the reason for your return and the original receipt.
- Restocking Fee: All items are subject to a 10% restocking fee. This will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If you receive a refund, the cost of shipping and handling will be deducted from your refund.
Return Exceptions & Notes:
- Some items cannot be returned if they are opened. These include gift certificates, cleaning solutions, humidifying packs, and flammable products such as lighters.
- Merchandise that has been used or altered will not be accepted for return or exchange.
- Please do not send your purchase back to the manufacturer.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- If the returned item is damaged or unsatisfactory, we will waive the restocking fee.
- Sale items: Only regular priced items may be refunded.
- Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at StandardAccessoriesOfficial@gmail.com.
Exchanges:
- You have 15 days to initiate an exchange.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at StandardAccessoriesOfficial@gmail.com to initiate the process, and send your item to:
Standard Accessories
2335 E. Colorado Blvd. Ste #115 #343
Pasadena, CA 91107
- If your item is in new condition, meaning it wasn’t used, you may exchange it for a different item. You will not be subject to a restocking fee in this case; however, you will have to pay return shipping.
Payment Policy
Accepted Methods of Payment
- Credit Card
- Visa
- Master Card
- American Express
- Discover
- PayPal
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Shipping Policy
All orders are shipped within 48 hours, Monday - Friday 8am – 3:30pm, PST.
We use the following carriers to deliver our orders:
- USPS
- UPS
Order Tracking
- If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
- The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
- If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.